Privacy Policy - Shortlands Skip Hire

Welcome to Shortlands Skip Hire. Your privacy is of paramount importance to us, and this Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect various types of information to provide and improve our services to you.

Personal Information

Name: To personalize your experience and address you appropriately.
Contact Details: Including email address and phone number, used for communication purposes.
Address: Necessary for service delivery and scheduling.

Non-Personal Information

Usage Data: Information about how you use our website, such as pages visited, time spent, and interactions.
Cookies and Tracking Technologies: To enhance your browsing experience and gather analytics.

How We Use Your Information

We utilize the collected information for various purposes, including:

Providing Services: To process your orders, schedule skip hires, and manage service deliveries.
Communication: To respond to your inquiries, send updates, and notify you about changes to our services.
Improvement: To analyze usage patterns and improve our website and services.
Marketing: To send promotional materials and offers, provided you have consented to receive them.

Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: Third-party vendors who assist us in operating our business, such as payment processors and delivery services.
Legal Requirements: When required by law or in response to legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

We ensure that any third parties we share your data with are obligated to keep it confidential and use it only for the purposes we've outlined.

Data Security

Protecting your information is essential to us. We implement a variety of security measures to maintain the safety of your personal data:

Encryption: Sensitive information is encrypted during transmission and storage.
Access Control: Only authorized personnel have access to your personal data.
Regular Audits: We conduct periodic assessments to identify and address potential vulnerabilities.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our website.

Types of Cookies:
- Essential Cookies: Necessary for the website's functionality.
- Performance Cookies: Collect information on how you use our site to help us improve.
- Functionality Cookies: Remember your preferences and settings.
- Targeting Cookies: Used to deliver personalized advertisements.
Managing Cookies: You can control and manage cookies through your browser settings, though this may affect the functionality of our website.

Your Rights

You have the following rights regarding your personal information:

Access: You can request access to the personal data we hold about you.
Correction: You can request the correction of any inaccurate or incomplete data.
Deletion: You can request the deletion of your personal information, subject to certain conditions.
Restriction of Processing: You can restrict how we process your data.
Data Portability: You can request a copy of your data in a structured, machine-readable format.
Objection: You can object to the processing of your data for specific purposes.

To exercise these rights, please contact us through the channels provided on our website.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third parties you interact with.

Children's Privacy

Our services are not directed towards individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

International Data Transfers

While our primary operations are based in the United Kingdom, your information may be transferred to and maintained on servers located outside your country of residence. By using our services, you consent to the transfer of your data to countries outside your jurisdiction, which may have different data protection laws.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: You have given explicit consent for specific purposes.
Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you.
Compliance with Legal Obligations: Processing is required to comply with applicable laws.
Legitimate Interests: Processing is necessary for our legitimate business interests, provided it does not override your rights.

Third-Party Advertising

We may work with third-party advertising partners to display ads on our website. These partners may use cookies and similar technologies to collect data about your browsing activities to provide personalized advertisements. You can opt out of such tracking through various browser settings or by using opt-out tools provided by these partners.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Automated Decision-Making

We do not engage in automated decision-making or profiling that significantly affects you. Any decisions made are overseen by human intervention to ensure fairness and accuracy.

Feedback and Complaints

If you have any feedback or concerns about our Privacy Policy or how your data is handled, we encourage you to reach out to us. We take your concerns seriously and aim to address them promptly and effectively.

Conclusion

Your trust is essential to us. At Shortlands Skip Hire, we are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly and transparently. We thank you for choosing our services and for taking the time to understand our Privacy Policy.